SHIPPING & RETURNS
We work hard to provide exceptional customer service. Please check out our store policies below to understand exactly how we operate. Contact us if you have further questions and we’ll be happy to help. We look forward to seeing you.
My Ruby Tuesday ("we" and "us") is the operator of
(https://www.myrubytuesday.ca) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
RETURNS DUE TO CHANGE OF MIND
My Ruby Tuesday will happily accept returns due to change of mind as long as a
request to return is received by us within 14 days of receipt of item and are
returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed back to the credit card on file. We will notify you once this has been completed
(My Ruby Tuesday) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
TRANSIT TIME DOMESTICALLY
In general, domestic shipments are in transit for 2 - 7 days
TRANSIT TIME INTERNATIONALLY
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.
Orders are usually dispatched within 2 business days of payment of order
We operate Monday to Saturday during standard business hours, and shipments are delivered to our local post office Monday to Friday.
CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
P.O. BOX SHIPPING
My Ruby Tuesday will ship to P.O. box addresses using postal services only. We
are unable to offer couriers services to these locations.
MILITARY ADDRESS SHIPPING
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
DUTIES & TAXES
Sales tax has already been applied to the price of the goods as displayed on the
IMPORT DUTIES & TAXES
Import duties and taxes for international shipments may be liable to be paid
upon arrival in destination country. This varies by country, and My Ruby Tuesday
encourages you to be aware of these potential costs before placing an order with
If you refuse to to pay duties and taxes upon arrival at your destination
country, the goods will be returned to My Ruby Tuesday at the customers expense,
and the customer will receive a refund for the value of goods paid, minus the
cost of the return shipping. The cost of the initial shipping will not be
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the
PROCESS FOR PARCEL DAMAGE IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
For all customer service enquiries, please email us at email@example.com