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FREQUENTLY ASKED QUESTIONS

  • What are my payment options?
    We accept: Visa, Mastercard, Visa Debit, AMEX, ChinaUnionPay, Jcb, Diners, CartesBancaires, Discover, Visa Electron, Maestro, ApplePay, PayPal, and Afterpay.
  • Do you do layaways?
    Yes! We can arrange a flexible payment plan for any piece you wish to purchase over a number of weeks or months. We take a non-refundable deposit of 10-25% depending on the value of the item and the length of the layway, and agree on a payment schedule for the remainder. If you cancel the layaway before completing the purchase then we would refund everything minus the deposit. Please contact us and we can set up a payment plan. OR We offer AfterPay which is a digital payment platform offered to online shoppers that allows you to delay payments on purchases. You can make weekly payments on items purchased until they are paid in full. Your item will be shipped rightaway, and you will make payments to AfterPay!
  • Can you reserve and item for me?
    Yes. We are happy to hold items of over $150 in value in reserve for up to 3 months. To reserve an item we take an upfront, non-refundable deposit of 25%. You decide when to pay the remaining balance anytime within 3 months and we'll ship your item immediately afterwards. If this is something that you'd like to arrange then please email us at hi@myrubytuesday.ca
  • Can you source something specific for me?
    Yes! If you're looking for something specific or unusual then let us know what you need and we'll do our best to source it for you! We also have many pieces waiting patiently to be listed on the site. We just might have what you are looking for, so please send us a chat message or email us at hi@myrubytuesday.ca
  • Do you offer resizing?
    Yes! We do offer a re-sizing service which you would add to your shopping cart if you should need it. The turn around time is about 2 weeks or less depending on where you live, and a $50 sizing fee. Please note we do not offer any returns or exchanges on rings we have had re-sized at your request, nor do we accept refunds or exchanges of rings sold that have been re-sized or altered in any way by third parties. Please note in some instances a ring is not suitable for re-sizing due to its construction or age, and we may recommend against re-sizing to safeguard a rings structural & stylistic integrity.
  • Do you offer custom orders?
    We do not offer custom orders at this time. All of our pieces are unique one-of-a-kind, and sourced from estate sales.

If you can’t find the answers you’re looking for, get in touch and we’ll do our best to answer any queries or concerns.

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